Refund policy
Our Promise Amidst Purchases
At VVR, our commitment extends beyond crafting premium oils to ensuring your absolute satisfaction. Once your order sets our wheels in motion, it marks the beginning of our dedicated efforts to create and deliver exceptional oils. Regrettably, due to the nature of our craft, refunds post-order confirmation become challenging.
Navigating Exceptional Circumstances
However, recognising unexpected situations, we're empathetic. If a rare instance arises where you seek a refund, kindly connect with us promptly. While refunds aren't our norm, we'll earnestly assess the situation and, if viable, explore potential solutions. Your prompt communication serves as our guide in such instances.
Grateful for Your Trust
Your trust and satisfaction are the cornerstones of our dedication. We're immensely grateful for your understanding and support as we strive to deliver excellence.